Refund policy

——— Return & Refund Policy

Last updated: September 21, 2026

All Sales Final

Due to limited supplies, all sales at Primrose Printery are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except as described in our Purchase Options: Pre-Order Cancellation Policy for pre-order items.

Please Inspect Your Order at Pickup

Please examine your items at pickup, before you leave. Any damage or defect must be noted to us at pickup so we can resolve it on the spot. Issues not noted at pickup are not eligible for a refund or replacement.

Damaged or Defective Items (Shipped Orders)

If your shipped order arrives damaged or defective, we offer a limited exception:

Contact us within 24 hours of delivery.
Include photos clearly showing the damage or defect.
Email us at PrimrosePrintery@gmail.com with your order confirmation and photos.
Claims submitted after 24 hours will not be eligible for a refund or replacement.

If approved, we'll work with you on either a replacement (subject to availability) or a refund to your original payment method.

What's Not Covered

Buyer's remorse or change of mind
Incorrect size/color selected by the customer at checkout (unless it's a Primrose Printery fulfillment error)
Items damaged after pickup or delivery due to normal wear, misuse, or improper care
Missed pickup — see our Shipping & Pickup Policy for how those orders are handled

Order Errors

If we made a mistake on your order (wrong item, missing item, etc.), let us know at pickup, or within 24 hours of delivery for shipped orders, and we'll make it right at no cost to you.

Refund Processing

Approved refunds will be issued to your original payment method and typically take 5–10 business days to appear, depending on your bank or payment provider. Pre-order cancellation refunds follow the timeline in our Purchase Options: Pre-Order Cancellation Policy (7 business days).